picneeds || Experience the sparkle

Est 2014
 

Frequently Asked Questions

1. How long in advance should I book a slot?

We open picnic bookings maximum 2 months in advance from your preferred date. You may submit your booking details earlier for a higher chance of a slot but priority will be given to big events and wedding bookings.

2. Can I place a deposit first? If yes, how much?

Once you have received an invoice indicating your preferred slot is available, you may place a $100 non-refundable deposit to secure your slot. Full payment to be made at least one week before your preferred date.

3. Who do I contact on the day of my Picneeds?

You will be provided with a mobile number to liaise accordingly.

4. How long is a Picneeds session? Do I have to pay more to extend the hours?

Each session is for 3 to 4 hours, or by our daily end time of 10pm, whichever earlier. You may liaise with us accordingly should you wish to end earlier or later; we will advise accordingly.

5. What do I do once I am done with my session?

Do update us via mobile at least 30mins before you intend to leave. We will advise the next steps accordingly.

6. What is your Rain Policy?

 In case of rain, we will delay the start time for as long as we can, while finding a suitable sheltered alternative. We seek your kind cooperation in being flexible with regard to location to ensure the picnic can still go on.


If the picnic has begun and it starts raining, we seek your help in covering the set up with a tarpaulin sheet (provided) and advise you to take shelter. No refund will be given.

7. Can I have the set up done at home/booked indoor space?

Yes, we have done indoor Picneeds set up before. However, depending on our schedule for on your preferred day, we will advise the available locations for set up after taking into account the travel time required between locations.  

8. Is the food served 'Halal'

 As we do not prepare any food/drinks in-house, we only source the food items in the menu from Halal providers only.

9. Do you have 'Vegetarian' options?

We can switch to Vegetarian substitutes for mains in the curated menu. You may also opt for 'No Food' and bring your own should you prefer. 

10.  Can I bring my own food and drinks?

You may bring your own food and drinks. However, do update us if this is the case so that we can prepare disposable utensils for you. 

11. How do you charge for additional pax?

All the Packages are priced at 2pax, except Bachelorette Party which is for 4 pax. Each additional pax is $20 (without f&b).

A note that we do not provide f&b option for bookings 10pax and above, as we would need to focus fully on the logistics. 

12. What is your Cancellation and Refund Policy?

You are entitled to One change of date without incurring additional charges, if change is requested at least 3 days in advance and new date is subjected to our availability.

Otherwise,

100% refund for cancellations more than 1 month ahead of

event (Not Applicable for $100 non-refundable deposit)

50% refund for cancellations made at least 2 weeks Ahead

of event (Not Applicable for $100 non-refundable deposit)

No refund if cancellation made less than 2 weeks ahead of

event.